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Return Merchandise Authorization (RMA) Policy

 

Terms and Conditions

  1. RMA Authorization:
    Before returning any item, you must contact our Technical Support Department to obtain a Return Merchandise Authorization (RMA) number. Please have your Item Number and Invoice Number ready.

  2. RMA Process:

    • An RMA number must be issued before returning any product. Unauthorized returns will not be accepted.
    • Once you receive an RMA number from our Technical Support Department, you will be provided with an RMA form via email or fax.
    • The RMA form must be completed in full to ensure prompt service.

  3. Shipping Requirements:

    • The RMA number must be clearly visible on the outside of the package.
    • A packing list and a copy of the original invoice must be included.
    • Shipments that do not meet these requirements may be refused and returned unopened.
    • Shipping charges are non-refundable.

  4. Return & Warranty Policy:

    • Repairs or Replacements Only: Homevision Technology does not offer refunds or credits for returned products.
    • Auction Sales Are Final: As stated in our advertisements and on our website, all auction sales are final.
    • Warranty Coverage:
      • Standard warranty: 12 months from the original shipping date (unless otherwise specified).
      • Meter equipment warranty: 6 months from the original shipping date.

  5. Out-of-Warranty Repairs:

    • Payment is required at the time of repair via Purchase Order (P.O.) or Credit Card.
    • A repair cost estimate will be provided at the time of RMA issuance.
    • If the repair cost exceeds $75 CAD, customers will be notified before proceeding.
    • Labor not covered under warranty is billed at $65 per hour.
    • Customers are responsible for all out-of-warranty repair costs, including shipping, taxes, and any applicable customs charges.

  6. Non-Defective & Damaged Products:

    • Products returned under warranty that are found not to be defective will be subject to a $50 non-defective fee.
    • Homevision Technology is not responsible for lost data. Please back up all files before returning any device.
    • Products damaged due to misuse, wear-and-tear, or accidental damage will be returned as-is.

  7. Warranty Limitations:

    • Warranties cover manufacturing defects only.
    • Warranties do not cover physical damage, software configuration issues, or compatibility concerns.
    • Defective products under warranty may be repaired or replaced with the same or a similar product.

 

Service Turnaround Time

All service requests require a minimum of 48 hours and may take up to 8 weeks for completion.

For further assistance, please contact our Technical Support team at support@homevisiontech.com.