Homevision Technology Inc. Warranty & Satisfaction Guarantee

Warranty Policy

At Homevision Technology Inc., we are committed to providing high-quality products and reliable support. To ensure a smooth warranty process, please review the following terms:

• Proof of Purchase: An original Homevision Technology Inc. invoice is required for all warranty claims.
• Product Inspection: Warranty service is available only for defective products that have been inspected and approved by our technicians.
• Physical Damage: Physically damaged products will not be accepted for warranty service.
• Return Merchandise Authorization (RMA): If your product is deemed defective, you must complete an RMA form before we can send the item to the supplier or manufacturer for warranty service. A copy of this form will be provided to you, and it is your responsibility to keep it in a secure location. Homevision Technology Inc. reserves the right to refuse to release any items without the proper RMA form.
• Warranty Processing Time: Depending on the manufacturer's policy, the product may be repaired or replaced. This process can take between 2 to 10 weeks.
• No Returns or Exchanges: All sales are final. We do not accept returns or exchanges on any products.
• Store Credit: If an item is returned for store credit, a 20% restocking fee will be applied.

Limited Warranty

Homevision Technology Inc. products are covered by the manufacturer’s warranty, which ensures that all products are free from defects in materials and workmanship for one year from the date of purchase.

If a defect is found within the warranty period, the manufacturer may repair or replace the product at their discretion at no labor charge.

Exclusions: This warranty does not cover defects caused by:

• Unauthorized software transfers or modifications
• Abusive operation or tampering
• Negligence or improper use
• Insufficient care or accidental damage
• Any act beyond Homevision Technology Inc.'s control

Homevision Technology Inc.'s determination regarding warranty eligibility shall be final.

Software & Firmware Policy

• All Homevision receivers are sold with the latest official software and firmware from the manufacturer.
• Unauthorized third-party software is strictly prohibited and will void your warranty.
• To avoid warranty issues, only factory-trained technicians should install software updates.
• Using incorrect or unauthorized software may render your receiver inoperable. Any resulting issues will not be covered under warranty.

Legal Disclaimer & Limitation of Liability

• Homevision Technology Inc. is not responsible for any damages or losses resulting from the improper or illegal use of our products.
• Under no circumstances shall Homevision Technology Inc. be liable for indirect, incidental, special, or consequential damages, including loss of business or profits.
• Our products are intended for legal and authorized use only. It is illegal to access encrypted satellite signals without authorization from the service provider.
• Customers are solely responsible for ensuring compliance with all applicable laws. Any improper use of our products is at the user’s risk.

Terms of Use & Declaration of Intent

By purchasing Homevision Technology Inc. products, you acknowledge and agree to the following:

• You understand that some satellite television equipment may be misused for unauthorized access to satellite services.
• You acknowledge that unauthorized access to satellite signals is illegal and carries significant civil and criminal penalties.
• You agree to use Homevision Technology Inc. products only for lawful purposes and in accordance with all applicable regulations.
• You accept full responsibility for any misuse of the product and agree to indemnify Homevision Technology Inc. against any legal claims or liabilities arising from improper use.

By completing your purchase, you confirm that you have read and agreed to these terms.

For any questions or warranty assistance, please contact our customer support team.